So what’s new with Dirty Dog MTB for 2010? Stamped rotors.
Traditionally, their rotors are laser cut…thus the cool designs. But for 2010, the new stamped rotors will allow Dirty Dog to dramatically drop the price, making them very affordable.
Left rotor, stamped. Right rotor, laser cut.
Popularity: 5% [?]
We would like to apologize to the Niner owners who have been patiently waiting for us to address the problems you have been experiencing with the Jet 9. Please understand that it has nothing to do with Niner ignoring or not caring about our customers.
In fact, we have been very hard at work analyzing the issues with the Jet 9 so that we could fully understand the warranty cases we received and provide a definitive solution. This analysis included destructive testing, metallurgical study, and FEA computer modeling. Using these methods, we examined the quality of the base metal, filler material, heat affected zone of the weld, structural design, and finish quality of the frames. We built over 20 new prototypes and tested them in every way imaginable.
In light of test results and after many hours of discussion on how best to serve our loyal customers, we decided to voluntarily recall Jet 9 frames with serial numbers from P8001682 to P9400454. These frames risk welding defects in the front and rear triangles that may lead to a premature failure of the frame. Unfortunately, there is no way to visually check for these weld defects. You should stop riding the frame immediately because a failure could occur at any time.
We cannot overstate our concern in regard to these issues, and we are investing a significant portion of company resources into correcting the issue in the most expedient manner. Niner puts great care into producing bikes that we are proud to put our name on. Our goal is to provide excellent customer service and we realize that this recall is a huge inconvenience. The amount of time we have put into this testing process has caused production delays, leaving orders unfilled. We know that customers spent hard-earned money on a Niner, and now we are asking that you to send the frame back for replacement. For some people this is the second time. We are extremely sorry and we promise we will make things right.
Read more about it here
Popularity: 4% [?]
My name is RL Policar, I’m one of few RAD Filipinos that ride mountain bikes. When I am not dancing the Tinikling, I am riding my mountain bike. If I am not riding my mountain bike, I’m either eating dog or cat…just kidding about the dog and cat…we eat goats. Anyhow, I was just at the Interbike show in Las Vegas and I had met a few of your associates. If you don’t mind me asking, but next year could you send your BEST ENGLISH Speaking marketing/sales person to the event.
The reason why I ask is because a good 80% of the exhibitors from the LARGEST Continent based booths that I visited, your associates didn’t know how to speak English. I had a hard time communicating with them questions like “how much” , “website”, “I like your bangs” and “where’d you get your jeans, cuz I REALLY like them!”
Half the time, we would simply smile, nod to each other, exchanged business cards and went about my way. Though I am disappointed, I don’t speak your native language, perhaps having at least 1 employee that knows some conversational English may help. I’m not here to judge, but simply offer a suggestion.
Thanks,
RL Policar
Dog..err I meant Goat Eater
MtnBikeRiders.com
Popularity: 4% [?]
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