There’s a local bike shop near my office that is on State College and Lincoln in the city of Anaheim. I’ve been there numerous of times and I swear, each visit, I leave even more disappointed than my previous time.
Here’s my reasons why:
1. Lack of selection-Inventory is pretty low. He never has anything in stock. Each time I go in looking for a part, he’ll have to place an order for it.
2. Prices-For some odd reason, his prices are WAY higher than of those from other shops. I’m not sure why he thinks he can tack on a few more bucks on the MSRP…
3. Not helpful-Just today I went in asking if he had any seat post shims. He looks at me and said, “Seat Post Shims?” I said Yes and his response, “Seat Post Shims? Hmm…Seat Post Shims??? (with a puzzled look) Let me see if I have anything.” He shows me what he had, 2 of the same size, which happen to be incorrect size that I needed. Typically if a shop doesn’t have something, they’re willing to order it for you just to keep you as a customer. I asked him if he can order it for me, he says, “No this is all I have…” At that point I leave.
Here’s the thing, I keep going back to this shop hoping that his service and selection gets better. I’ve been there at total of 4 times and today was my last. I’m all about supporting your local bike shop, but how can I do that if the guy doesn’t even have the stuff I need nor does he want to help me. So for now, I’m going else where with my money.